I just recently purchased an older but very clean BMW. I wanted to take it in to a place that I felt like I could trust since this is my first experience owning a BMW and all I’ve ever heard is watch out for the repairs watch out for the repairs. I have been a Lexus owner for 20 years and after buying this car for a second vehicle I can see how the BMW driving experience is so much different so I will take my chances on the repairs. Jeremy did a diagnostic and basically just did a once over to make sure I was up to speed on everything. There were a couple of belts that were screeching, brakes that needed to be repaired, back latch. He did a once over and it felt good to know that the car is in great shape. Although I put a few thousand dollars in it I felt like it was worth it knowing that it will be safe and not be making noises. I was worried when I picked the car up that the owner Jeremy and his wife who works the front desk were not going to be there since they are who I had worked with before. It didn’t take long to be out at ease as an additional mechanic went through everything then spend some time in the car with me going through some of the features of the BMW and settings that I had not yet figured out. Great customer service and knowledgeable. From the front desk, to the communication every step of the way on the diagnostics, to picking the car up and feeling like I wasn’t being scammed, it felt great. This will be the only place I take my car. A wealth of experience of people that work there. Highly recommend using this place.
Thank you so much! It was so great meeting you and will look forward to seeing you in the future!
- Wasatch Motor Werks